Terms of Service

Last updated: October 11, 2026

These terms apply when you use growthspikeai.com, call our demo line, or speak with an AI receptionist we run for one of our clients. By doing any of these, you agree to these terms. If you don't agree, please don't use them.

1. Who we are

GrowthSpike AI ("we", "us") builds AI phone receptionists and follow-up automation for service businesses. You can reach us at hello@growthspikeai.com.

2. Our website

The website describes our services for general information. Examples, figures and descriptions are illustrative. They are not a promise of any particular result, and they are not an offer. What we deliver, and for what price, is set only in a written agreement or proposal we sign with a client.

3. Talking to our AI receptionist

It's an AI. Calls on our demo line and on lines we run for clients are answered by an AI assistant, not a person.
Not for emergencies. If you have an emergency, hang up and call 911 or your local emergency number.
It can make mistakes. It may mishear, misunderstand or give incomplete information. Confirm anything important directly with the business.
No advice, quotes or approvals. Nothing the assistant says is medical, legal, financial, tax or insurance advice, a binding price quote, a credit or loan decision, or a promise made on a business's behalf.
Calls may be recorded and transcribed, as explained in our Privacy Policy.
The demo line is a demonstration. The businesses on it (Glow MedSpa, Bright Smile Dental, Precision Auto Body, Harbor Point Mortgage) are fictional, and demo bookings are not real appointments.

4. Businesses that use our service

If you're a client, your written agreement with us governs the service, and it takes priority over these terms where they differ. Unless that agreement says otherwise, as a client you are responsible for:

Giving us accurate information about your business, services, prices, hours and policies, and telling us when it changes.
Complying with the laws that apply to your business and your communications with customers, including laws on call recording, automated calls and text messages (such as the TCPA and carrier rules), privacy, advertising, and professional licensing. This includes obtaining any consent and giving any notice they require.
Not using the service to handle protected health information, payment card data or other regulated data unless we've agreed to it in writing, including any business associate agreement required by HIPAA.
Reviewing call summaries and following up with your customers. The service supports your staff and doesn't replace professional judgment.

5. Acceptable use

Don't misuse our website, demo line or services. That means no unlawful, abusive, threatening or fraudulent calls, no attempts to break, overload or get around our security, no automated scraping, and no attempts to make the assistant reveal confidential information or act against these terms. We may block numbers or end access that we reasonably believe breaks these rules.

6. Services we rely on

Our service runs on third-party providers for telephony, AI, hosting, calendars and messaging, listed in our Privacy Policy. Their availability, accuracy and security are outside our control. We aren't responsible for outages, errors, data loss or changes caused by them, though we'll work to restore service as quickly as we reasonably can.

7. Our content

The website, our workflows, prompts, designs and materials belong to GrowthSpike AI. You may not copy, resell or reuse them without our written permission, except as your client agreement allows.

8. No warranties

To the fullest extent the law allows, our website, demo line and services are provided "as is" and "as available". We don't promise they'll be uninterrupted, error-free or suited to a particular purpose, that every call will be answered or understood correctly, or that you'll achieve any particular business result.

9. Limits on our liability

To the fullest extent the law allows:

We aren't liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, business, customers, appointments, data or goodwill. This includes losses from a missed, misunderstood or mishandled call or message.
Our total liability for any claim relating to our website or services is limited to the amount you paid us for the service in the three months before the claim arose, or US$100 if you haven't paid us anything.

Some places don't allow certain limits, so some of these may not apply to you. Nothing in these terms limits liability that can't legally be limited.

10. Indemnity

If you're a client, you agree to cover our reasonable losses and costs (including legal fees) from claims by third parties that arise from your business, the information you give us, your customers' communications, or your failure to comply with the law or these terms. This doesn't apply where the claim is caused by our own breach of your agreement.

11. Changes and ending access

We may update these terms as our services or the law change. We'll update the date at the top, and using our website or services afterwards means the updated terms apply. Changes to a client's service are handled as set out in that client's agreement. We may suspend or end access to the website or demo line at any time.

12. General

If any part of these terms can't be enforced, the rest still applies. If we don't enforce a term straight away, we haven't given up the right to enforce it later. These terms, our Privacy Policy and any written agreement with us are the whole agreement between us on these subjects. Before starting any formal dispute, please email us so we can try to resolve it informally.

13. Contact

Questions about these terms: hello@growthspikeai.com